This is the public URL for your Salesforce knowledge base and community site. Smart Search uses this to authenticate the connection.įor more information, read the Salesforce guide View instance information for your Salesforce Organization. This is the URL for your Salesforce account. Use the following table to learn more about each field: In the Connect Salesforce Knowledge dialog box, under Salesforce Credentials, complete the configuration fields required to connect to your Salesforce account.The Connect Salesforce Knowledge dialog box appears. On the Salesforce tile, click Configure.On the Ada dashboard, go to Settings > Integrations, then scroll down to the Smart Search Integrations section.Be sure to enable your supported languages in both your bot and your Salesforce knowledge base.ĭo you have everything ready to go for connecting Smart Search to your Salesforce knowledge base? Then let's start! Multilingual support – Smart Search can share your support articles in your chatter's language.For more information about Rich Text Fields, see the Salesforce guide Rich Text Fields in Knowledge Articles. Use Rich Text Fields – Smart Search requires that your Salesforce knowledge base articles use Rich Text Fields.
To learn more about connected apps, including how to create one, visit the Salesforce connected app guide.
You must create a connected app in Salesforce before you start the Smart Search configuration.
The company’s Custom Speech Service, which is part of its Cognitive Services suite, can support things like custom acoustic models and the user can assign weightings to what is being said so that the system is essentially being guided.īasically this is like a training course for software that the developer undertakes in order to provide much more accurate applications that support speech input. There have been plenty of examples over the years of voice recognition technology not understanding strong accents or certain dialects, but Microsoft thinks it may have the answer. Microsoft meanwhile has decided to build a cloud service that is designed to help software to understand specialist vocabularies and to cope with dialects and accents.